reply to a letter asking the reason for price increase date dear thank you for your letter asking the reason why we have quoted a lower price on previous quotation.our answer and explanation are these: the price of $ indicated our quotation with file # 00987 dated march 2, 1997 was not an official quotation meaning, generally we give that price to all companies who inquire.but our price will get lower depending on the quantity of order. since you said intention to order 200 units per year, we will reconsider the price.we will immediately send you our new price.thank you for your very kind consideration. yours faithfully, °¡°Ý ÀÎ»ó ¹®ÀÇ¿¡ ´ëÇÑ ¾È³»¹® ³¯Â¥ ±ÍÇÏ¿¡°Ô Áö³ °ßÀû¼¿¡ °¡°ÝÀ» ³·°Ô ÃøÁ¤ÇÑ ÀÌÀ¯¿¡ ´ëÇØ ¹®ÀÇÇϽŠ°Ç¿¡ ´ëÇØ °¨»ç¸¦ µå¸®¸ç ¾Æ·¡¿Í °°ÀÌ ´äº¯ ¹× ¼³¸íÀ» µå¸³´Ï´Ù. 1997³â 3¿ù 2ÀÏ¿¡ µå¸° ¹®¼¹øÈ£ 00987 °ßÀû¼¿¡ Á¦½ÃµÈ ±Ý¾× $ Àº °ø½Ä °ßÀû¼°¡ ¾Æ´Ï¾ú½À´Ï´Ù.¹«½¼ ¸»ÀÌ³Ä ÇÏ¸é °ßÀûÀ» ¿äûÇÑ ¸ðµç ȸ»ç¿¡°Ô ÀϹÝÀûÀ¸·Î ±× ±Ý¾×À» Á¦°øÇÏ°í ÀÖ½À´Ï´Ù.±×·¸Áö¸¸ ÁÖ¹® ¼ö·®¿¡ µû¶ó ±Ý¾×ÀÌ ³·¾Æ Áú °Í ÀÔ´Ï´Ù. 1³â¿¡ 200°³ÀÇ ¼ö·®À» ÁÖ¹® ÇÒ ¿¹Á¤À̶ó°í Çϼ̴µ¥ ±×·¸´Ù¸é ÀúÈñ°¡ ±Ý¾×À» Àç °í·Á Çغ¸µµ·Ï ÇÏ°Ú½À´Ï´Ù.Á¶¸¸°£ »õ ±Ý¾×À» º¸³»µå¸®µµ·Ï ÇÏ°Ú½À´Ï´Ù.±ÍÇÏÀÇ °í·Á¿¡ °¨»ç µå¸³´Ï´Ù. ÀúÈñÀÇ ¹ÏÀ½°ú ÇÔ²²,
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Reply to a Request to Modify Previous Training (Áö³ ÈÆ·Ã º¯°æ ¿äû¿¡ ´ëÇÑ ´äº¯¹®)
reply to a request to modify previous training date dear we would be happy to modify our previous sales training conducted in your office in accordance with your request. thank you for your observations and comments about the past sales trainings.those comments have indeed helped us to enhance our systems and methods this time. kindly give us more information about the detailed plan and agendas you want us to work out for your upcoming seminars.we have enclosed a questionnaire to help us out with that.we would appreciate if you send this questionnaire to us the soonest possible time. lastly, we also would appreciate your assistance in doing this new approach for your sales training.thank you. yours very cordially, Áö³ ÈÆ·Ã º¯°æ ¿äû¿¡ ´ëÇÑ ´äº¯¹® ³¯Â¥ ´Ô²² ±ÍÇÏÀÇ ¿äû¿¡ µû¶ó ±ÍÇÏÀÇ »ç¹«½Ç¿¡¼ ½Ç½ÃÇÑ Áö³ ÆǸŠÈÆ·ÃÀ» ±â²¨ÀÌ º¯°æ½ÃÅ°µµ·Ï ÇÏ°Ú½À´Ï´Ù. Áö³ ÆǸŠÈƷÿ¡ ´ëÇÑ °üÂû°ú ºñÆò °¨»çÇÕ´Ï´Ù.±× ºñÆòÀº À̹ø¿¡ ÀúÈñ Á¶Á÷¸Á°ú ¹æ¹ýµéÀ» °³¼±Çϴµ¥ ½ÇÁ¦·Î Å« µµ¿òÀÌ µÇ¾ú½À´Ï´Ù. ±ÍÇÏÀÇ ¿À´Â ¼¼¹Ì³ª¿¡¼ ¿ì¸®°¡ ´õ ½Å°æ ½á¾ß ÇÒ ±¸Ã¼ÀûÀÎ °èȹ°ú ÀÏÁ¤¿¡ ´ëÇÑ Á¤º¸¸¦ ´õ Áֽøé ÁÁ°Ú½À´Ï´Ù.±×¸¦ À§ÇØ Áú¹®¼¸¦ ÷ºÎÇß½À´Ï´Ù.°¡´ÉÇÑ ÇÑ »¡¸® ÀÌ Áú¹®¼¸¦ º¸³»ÁÖ½Ã¸é ´ë´ÜÈ÷ °¨»çÇÏ°Ú½À´Ï´Ù. ¸¶Áö¸·À¸·Î ±ÍÇÏÀÇ ÆǸŠÈƷÿ¡ ´ëÇÑ »õ·Î¿î Á¢±ÙÀ» µµ¿ÍÁֽŠÁ¡ ¿ª½Ã °¨»ç µå¸³´Ï´Ù. ¿Ã¸²
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Reply to a Letter of Complaint about the Product (Á¦Ç° °ÇÀǼ¿¡ ´ëÇÑ ´äº¯¹®)
reply to a letter of complaint about the product date dear this is with regards to your letter complaining about the (name of product) you purchased from our store.after we have reflected on the trouble according to you that is happening in the unit, we realized that it is not a defect.it is a feature of the unit that it automatically shuts off if left unattended for 10 minutes. if that description is the only one that is happening to the unit, it is understood that it is running in good condition and replacement is not necessary. we are accepting clients call everyday from 8 oclock in the morning until 5 o clock in the afternoon.if you have questions, please feel free to contact us.thank you for your continued patronage. yours truly, Á¦Ç° °ÇÀǼ¿¡ ´ëÇÑ ´äº¯¹® ³¯Â¥ ´Ô²² °í°´´Ô²²¼ ÀúÈñ ¸ÅÀå¿¡¼ ±¸¸ÅÇϽŠ(Á¦Ç° À̸§)¿¡ ´ëÇÑ °ÇÀǼ¿¡ °ü·ÃÇØ ´äº¯ µå¸³´Ï´Ù.°í°´´Ô ¸»¾¸Ã³·³ Á¦Ç°¿¡¼ ¹ß»ýÇÑ´Ù´Â ¹®Á¦¿¡ ´ëÇØ ¼÷°íÇغ» ÈÄ ºÒ·®ÀÌ ¾Æ´Ï¶ó°í ÆÇ´Ü ³»·È½À´Ï´Ù.±×°ÍÀº 10ºÐ µ¿¾È »ç¿ëÇÏÁö ¾ÊÀ» °æ¿ì ÀÚµ¿À¸·Î Àü¿øÀÌ ²¨Áö´Â ÀÌ Á¦Ç° ÀÚüÀÇ Æ¯¼ºÀÔ´Ï´Ù. ¸¸¾à ±â¼úÇϽŠ³»¿ëÀÌ ±× Á¦Ç°ÀÇ À¯ÀÏÇÑ Áõ»óÀ̶ó¸é Á¤»ó ÀÛµ¿µÇ¸ç ±³Ã¼°¡ ÇÊ¿ä ¾ø´Ù°í º¸½Ã¸é µË´Ï´Ù. ÀúÈñ´Â °í°´ ºÐµéÀÇ Àüȸ¦ ¸ÅÀÏ ¾Æħ 8½ÃºÎÅÍ ¿ÀÈÄ 5½Ã±îÁö ¹Þ°í ÀÖ½À´Ï´Ù.Áú¹®ÀÌ ÀÖ´Ù¸é ÀúÈñ¿¡°Ô ¿¬¶ô Áֽñ⠹ٶø´Ï´Ù.°è¼ÓÀûÀÎ ÁöÁö °¨»ç µå¸³´Ï´Ù. ¿Ã¸²
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Reply to a Letter of Complaint about the Wrong Specification (À߸øµÈ »ó¼¼¼³¸í¿¡ ´ëÇÑ °ÇÀǼ ´äº¯¹®)